Private equity fund Lumis Partners has just acquired an undisclosed controlling stake in eastern India’s first 24-hour international call centre, BNK eSolutions. An operating private equity fund with a sharp operational and domain focus, Lumis intends to operate and expand in verticals like healthcare, education, IT training and supply chain management.
When contacted, BNK eSolutions president & COO Suresh Menon said: “BNK eSolutions’ parent company BNK Capital Markets has been looking to get access to overseas clients and offload its stake to a strategic partner for sometime now. It has now decided to offload its entire holding of 29,37,025 equity shares of Rs 10 each in BNK eSolutions to Lumis Partners for an undisclosed sum.”
“With this strategic disinvestment, we intend to further accelerate growth. We are already operating in healthcare, education, IT training and supply chain management fields, but now intend to enhance work in these areas,” Mr Menon added.
He, however, refused to share any further details of the deal citing confidentiality reasons. Post-transaction, BNK eSolutions is looking at multi-locational facilities including some outside Kolkata.
Jointly promoted by Nirmal Bagaria and Ajit Khandelwal some nine years ago, BNK eSolutions is a BNK Capital Markets group company. The former is a non listed private company with a paid up equity capital of Rs 6.63 crore.
BNK eSolutions currently has three facilities with some 550 seats and an employee strength just under 1,000. The company’s first call centre in the Infinity building at the Salt Lake Electronics Complex with a capacity for 100 agents serviced inbound and outbound calls in a client server computer telephony integrated environment to begin with. Indian information technology giant Wipro had provided technical expertise to set up the centre.
Source: Economic Times